Exchanges & Returns

Fernbaugh’s Jewelry strives to satisfy our customers. Unless otherwise specified below, your purchase may be refunded within 10 days from the original purchase date by the original client when accompanied with the sales slip. Exchange or credit is permitted within 30 days of purchase. The item must be unused and unworn, and in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Closeout items, special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable. Gift recipients will be issued a merchandise credit only. Gift certificates are not redeemable for cash.

Special Orders

We regret that special orders are not returnable: and that no refund or exchange can be made. All special orders require a 50% nonrefundable deposit. A special order constitutes any jewelry, gemstone, watch, or gift item ordered or altered at the client’s request.

Custom Work

Custom designed jewelry involves metals, gems, and labor furnished by Fernbaugh’s Jewelry for a special client. As such, all custom jewelry is nonrefundable, and requires a 50% nonrefundable deposit before work begins. Every effort will be made by Fernbaugh’s Jewelry to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custome work will denote the client’s complete satisfaction. Minor adjustments, such as ring sizing or texturing will gladly be made by Fernbaugh’s Jewelry to accommodate the wearer at either a modest fee or at no charge depending on the extent of the work involved.


Articles may be placed on layaway for a maximum of 6 months with a minimum deposit of 20%. A monthly payment is required. Completed layaways are not refundable or exchangeable. Layaways canceled after 30 days of original layaway are subject to a 20% restocking fee and the cost of any alterations. All inactive layaways will be returned to stock after 30 days of non-payment. Canceled layaways are subject to a 20% restocking fee with remaining balance to be issued as a store credit.

Refund Payment Method

Credit card sales will be credited only to original car charged. Cash sales will be paid by company check within five business days. Check sales will be paid by company check fourteen days from the deposit date.

Repairs We are not responsible for altered gemstones left for repair, custom design or appraisal. This includes, but is not limited to, diamonds or false stamping on metal goods which may be mismarked. In regard to watch repair, rust and/or abuse will void any warranty. We will not be responsible for any article left for more than 60 days. A $30.00 fee will be chared for any returned checks due to insufficient funds. We are not responsible for any damage to clarity enhanced, synthetic or heat sensitive gemstones or stones with a hardness of less than 9. Fernbaugh’s Jewelry requires a 50% deposit on all repair work, and payment in full when the work is completed. Your repair work will be held for you until the 50% payment can be made, and will be put into the work process at that time.